Date of last update: 21 January 2020
We are committed to handling your personal data in a responsible and transparent way and in accordance with the law. This privacy notice explains how we collect and process any personal data you share with us when you interact with us.
2. What is Social Communications Group?
Social Communications Group – which we’ll refer to using “Social”, “we”, “us” or “our” in this document – is made up of the following companies:
3. How can you contact us?
Address: Social, 2nd Floor, 24-26 Lever Street, Manchester, M1 1DW
Telephone: 0161 660 9889
4. Data Protection Officer
Our Data Protection Officer can be contacted via the details above.
5. The legal bases on which we rely
We will collect and process your personal data only if one of the following applies:
6. What information do we collect, how do we collect it and what do we use it for?
The kinds of personal data we may collect include your contact details (such as your address, email address and telephone number) and information such as your job title and organisation name which we will request from you.
In addition, we collect the personal data you choose to provide to us, for example if you contact us by letter, telephone, email, website form or any other means of electronic or personal communication.
We will use your personal data to deliver our services to you or the organisation for which you work or act. We may also use your personal data to inform you about our news, event, reports, services and marketing. We may also use your personal data for other purposes specified clearly at the point at which you provided your consent to us collecting and processing your personal data.
Please note that we may use or disclose your personal data if we are required by law to do so or if we reasonably believe that use or disclosure is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process.
For those using our website we use Hotjar in order to better understand our users’ needs and to optimize this service and experience.
Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t spend time reading, etc.) and this enables us to build and maintain our service with user feedback.
Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
7. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access personal data or to exercise any of your other rights. This helps ensure that personal data is not disclosed to any person who has no right to receive it.
8. Accuracy of information
It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
9. Anonymisation of data
There may be circumstances in which we anonymise your personal data so that it can no longer be associated with you, in which case it is no longer personal data.
10. With whom will we share your information?
When using your personal data for the purposes and on the legal bases described above we may share your personal data within Social Communications Group and with trusted third-party service providers with which we work, for example IT companies who support our website, business systems and electronic communications. Where we do so:
We may also share your personal data with other organisations specified clearly at the point at which you provided your consent to us collecting and processing your personal data.
11. Exercising your rights
You have rights as an individual which you can exercise under certain circumstances in relation your personal data that we hold. These rights are to:
If you would like to exercise one of these rights, please contact us at: email@example.com. You will in general not have to pay a fee to exercise any of the rights mentioned above. However, we may impose a reasonable fee if your request to exercise your rights is manifestly unfounded or excessive, or if we have previously responded to the same request.
12. Right to withdraw consent
Where you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw your consent. To withdraw your consent please contact firstname.lastname@example.org. In such cases we will no longer process your personal data for the purposes to which you originally consented unless there are compelling legitimate grounds for further processing which override your interests or fundamental rights and freedoms.
13. How long will we retain your information?
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected and processed.
To determine the appropriate retention period for your personal data, we will consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Upon expiry of the applicable retention period we will securely destroy your personal data.
14. How we protect your personal data
Keeping your personal data secure matters to us. We will treat your personal data with the utmost care and take all appropriate steps to protect it.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) via www.ico.org.uk or by calling 0303 123 1113.
16. Changes to this privacy notice
We may need to update this privacy notice from time to time and will make an updated copy available on our website.